JCPenny
International Operations Director
Capital One
Director, Customer Experience and Program Management
Hilton
Remote Employee Engagement | Voice of the Customer (EX4CX consulting engagement)
Dell Technologies
Change Management Strategy and Execution (EX4CX Consulting Engagement)
Confidential BPO Call Center
Interim Chief Operations Officer (EX4CX Consulting Engagement)
Bose Corporation
Head of Retail Customer Experience (EX4CX Consulting Engagement)
EX4CX
Managing Principal
Confidential Fortune 100 multinational finance and insurance corporations
Customer Experience Advisory (EX4CX consulting engagement)
Rent-A-Center
Director of Strategic Initiatives
Client in Financial Services Industry
Total Voice of the Customer (VOC) Program and CX Culture Creation (EX4CX Consulting Engagement)
Duke University
