Vice President-Product Delivery and Billing
Lake Forest, Illinois
AT&T
Vice President-Product Delivery and Billing
VERISIGN
Senior Vice President-Operations and Customer Care Call Centers
CNA Insurance
Senior Vice President - Technology Strategy, Planning and Delivery
Motorola Solutions
Vice President - Customer Care and Chief Quality Officer
Grainger
Vice President - US Contact Center Operations
Tellabs
Executive Vice President - Enterprise Services
The Northridge Group
Executive Consultant
Tellabs
Vice President-Customer Services
The Northridge Group
Client Engagement Manager
Grainger
Vice President
Kansas State University
The University Of Kansas;Mba;1982 – 1985
The University of Kansas
