Sr. Manager, Service Planning (WFM and Industrial Engineering and Training)
Tampa, FL
Florida Blue
Sr. Manager, Service Planning (WFM and Industrial Engineering and Training)
Transforms/Strengthens Organizations w/ Optimization, Leadership Development, Ac
Industry Consultant: Contact Center, Workforce Management, Vendor Management, Business Intelligence
PHH Mortgage
Team Captain and Service Coach (Financial Services; Mortgage Origination)
Uber
Global Leader, Worldwide Service Ops Planning, WFM, Vendor Management
Baylor Health Care System Recruiting
Director, Customer Support Contact Center Operations, (CC Ops, WFM, Training, Quality)
Cognizant Technology Solutions
Director Of Contact Center Operations
Greenway Health
Director of Customer Support Operations - Workforce Management, Business Intelligence, Analytics
Agero, Inc.
Director, Operations Planning and Analytics, WFM,Vendor Management
American Home Shield
Director, Customer Support Operations Planning, Workforce Management (WFM), Vendor Management
Auburn University
Harvard University
University of North Florida
