Member of the Board at Asociación DEC
Mexico City, CDMX, MX
Asociación DEC
Member of the Board at Asociación DEC
Centro de Excelencia Tomelloso
Associate Academic Director at Business School
Centro de Excelencia Tomelloso
Associate Professor
Asociación Mexicana de Experiencia del Cliente AMEC
President
BBVA en México
Head of CX design
Orange
Head of Quality, Processes and Customer Experience
HBR Summit
Speaker
Aeromexico
Senior VP Customer Experience
Iberia
Director Customer Experience and Quality
Aeromexico
Senior VP In-Flight Service
Escuela de Organización Industrial
Universidad Carlos III de Madrid
